1. Agreement

These terms govern your use of PestHulpApp, operated by Brightnsolutions from the Netherlands. By creating an account or using the service you accept them. If you accept on behalf of a company, you confirm you may bind it.

2. What the service does

PestHulpApp is software for running a pest control business. It covers:

Clients, sites and contracts
Planning and scheduling visits, with technician availability and driving time
Recording inspections in the field, including monitoring points, findings, products applied and photographs
Generating quotes, visit reports and invoices as PDF documents, in Dutch or English
Optionally connecting an enquiry mailbox so incoming email becomes work

We add and improve features continuously. We will not remove one you depend on without telling you first.

3. Accounts and access

You are responsible for your users, their access levels and their credentials. Tell us promptly if you believe an account has been compromised. Each account belongs to one business, and its data is separated from every other business on the platform. Do not share a login between people — audit records are only useful when they name someone.

4. Acceptable use

You agree not to:

Use the service unlawfully, or for pest control work you are not licensed to carry out
Upload material you have no right to upload, or personal data you have no lawful basis to process
Attempt to reach another business's data, probe or circumvent access controls, or test security without written permission
Resell, sublicense or white-label the service without our agreement
Place automated load on the service beyond normal use, or scrape it

5. Your data, and your responsibilities for it

Everything you put into the platform stays yours. We claim no ownership of it and we do not use it to market to your clients or to train models.

For that data you are the controller and we are your processor. In practice that means you decide what is recorded and why; you make sure you may record it; you answer your clients when they ask about their data — and we help you answer. Our privacy policy is the record of what we do on your behalf, and it forms part of these terms.

You can export your data at any time. On closure we delete it, except records the law requires either of us to keep — biocide application records and financial records, both described in the privacy policy.

6. Connected mailbox

If you connect a Gmail mailbox, you confirm you are entitled to grant that access. Our access is read-only: we cannot send, reply, change or delete anything. We read incoming messages to identify pest control enquiries and turn them into tasks; messages that are not enquiries are discarded and not stored. Classification is automatic and will occasionally be wrong, so it creates work for a person to review — never an automatic commitment to a customer. You can disconnect at any time from settings, or at myaccount.google.com/permissions.

7. Automated assistance

Parts of the product draft text for you: risk assessments, recommended measures, report narrative and enquiry summaries. These are drafts. They are generated by a model, they can be wrong, and the technician or administrator who accepts one is responsible for what it says. Review before it reaches a customer. Automated assistance is not professional pest control advice, and a generated document has no more standing than the person who signed it. Where the model is unavailable the product falls back to its static catalogue and tells you it did.

8. Regulatory compliance

The product helps you keep the records that Dutch and European regulation expects of pest control work, including what was applied where and when. Keeping to those obligations remains yours: certification, permitted use of biocides, IPM duties and inspection readiness are matters between you and your regulator. We provide the tool, not the compliance.

9. Fees and billing

Subscription fees, terms and any usage limits are as agreed in writing when you sign up. Fees are in euros and exclude VAT unless stated. We give at least 30 days' notice before a price change, and it takes effect at your next renewal. Late payment may lead to suspension under section 13. Invoices you raise to your own clients through the product are between you and them; we are not a party to them and do not process payments.

10. Intellectual property

The software, its design, its documents and its templates are ours and stay ours. You get a non-exclusive, non-transferable right to use them while your subscription is live. Documents the product generates for you — your reports, quotes and invoices — are yours to use freely. Feedback you give us we may act on without obligation.

11. Availability and support

We aim to keep the service available and to warn you before planned maintenance. We do not promise uninterrupted service. The field app keeps working offline and syncs when a connection returns, because a technician in a cellar cannot wait for us. Support is by email during Dutch business hours.

12. Liability

The service is provided as is. To the extent the law allows, our total liability in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, lost profit, or lost data where you could have exported it. Nothing here limits liability for intentional misconduct, gross negligence, or anything else the law does not permit us to limit. You indemnify us against claims arising from your unlawful use of the service or from data you had no right to process.

13. Suspension and termination

You may cancel at any time, effective at the end of your current period; we do not refund part-periods unless we ended the service ourselves. We may suspend an account for non-payment, for a breach of section 4, or where continued use threatens the platform or someone's data — and except in an emergency we tell you first and give you a chance to put it right. After termination you have 30 days to export before deletion.

14. Changes to these terms

We may update these terms. Material changes are announced in the application at least 30 days beforehand. Continuing to use the service after they take effect means you accept them; if you do not, you may cancel before they do.

15. Governing law

Dutch law applies. Disputes go to the competent court in the Netherlands. We would much rather settle it by email first.

16. Contact

Questions about these terms, your subscription, pricing or your account: sales@regproconsultancy.nl

Questions about personal data, or to exercise a right under the GDPR: sales@regproconsultancy.nl

Terms of Service